Terms and Conditions

1. Acceptance of Terms

By accessing or using the services, website, or automations operated by Luzani AI (“we,” “our,” or “us”), you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please discontinue use of our services immediately.

2. Services Provided

Luzani AI provides automation, marketing, and artificial intelligence (“AI”) communication solutions, including but not limited to:

AI-powered voice and chat systems,

Appointment booking tools,

SMS, email, and call automation, and

Marketing and lead generation campaigns.

These services may be offered through our website, third-party platforms, or custom-built systems.

3. User Responsibilities

By using our services, you agree that:

You are at least 18 years old and have the authority to enter into this agreement.

You will only provide accurate and lawful information.

You will not upload or share any data without appropriate consent.

You are responsible for ensuring compliance with applicable marketing and privacy laws when using our tools for your own business.

4. Communication Consent

By providing your contact information, you consent to receive SMS messages, phone calls (which may use AI or automation), and emails from Luzani AI.
Message and data rates may apply. Message frequency varies.
You can reply STOP at any time to unsubscribe from text messages or contact [email protected] for removal.

5. AI & Automation Disclaimer

Some communications from Luzani AI may be generated or facilitated by AI voice or chat systems.
These systems are used for efficiency and convenience — including appointment reminders, client follow-ups, and marketing outreach.
All AI communications are monitored for accuracy and quality.

6. Payment & Billing (if applicable)

When purchasing or subscribing to Luzani AI services:

Payments are due as stated on your invoice or subscription agreement.

All payments are non-refundable unless otherwise specified in writing.

Failure to pay may result in suspension or termination of service.

7. Intellectual Property

All content, software, and materials created or provided by Luzani AI are the intellectual property of Luzani AI and protected by copyright and trademark laws.
You may not copy, distribute, or modify our materials without prior written consent.

8. Limitation of Liability

Luzani AI is not responsible for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.
We do not guarantee specific marketing results or business outcomes.
Your use of our tools and systems is at your own risk.

9. Third-Party Services

Our systems may integrate with third-party services such as CRMs, AI tools, or communication platforms.
We are not responsible for the content, policies, or performance of these third-party providers.

10. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, if you violate these Terms or applicable laws.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Kansas, USA, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved in the courts of Johnson County, Kansas.

12. Updates to Terms

We may update these Terms periodically. The most current version will always be available at www.luzani.ai/terms.
Your continued use of our services after updates means you accept the revised terms.

13. Contact Us

If you have questions about these Terms or your account, please contact:

📧 [email protected]
🌐 www.luzani.ai