Privacy Policy

Introduction

Luzani AI (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our AI systems, or use our marketing and automation services.

By submitting your information through our forms or using our services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Contact Information: Your name, email address, phone number, company name, and similar details.

Communication Data: Text messages, call recordings, or chat transcripts generated through our AI or communication systems.

Website Data: IP address, browser type, device information, and usage patterns collected automatically.

Appointment and Form Data: Any information you provide when booking calls, demos, or completing online forms.

3. How We Use Your Information

We use the information we collect to:

Communicate with you about services, appointments, or inquiries.

Send confirmations, reminders, and updates via SMS, email, or voice call.

Provide marketing information or promotions (only with your consent).

Improve our website, AI systems, and overall service experience.

Comply with legal or regulatory obligations.

4. AI and Automation Disclosure

Luzani AI may use artificial intelligence (AI), voice assistants, or automated messaging systems to communicate with you.
These tools help schedule appointments, answer questions, and send reminders.
All AI communications are monitored for quality assurance and accuracy.

5. Communication Consent

By submitting your phone number or email, you consent to receive messages, calls, or emails from Luzani AI.
Message frequency varies. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP, or request removal by emailing [email protected].

6. Data Sharing

We do not sell or rent your personal information.
We may share limited data only with:

Service providers who help us deliver our services (e.g., CRM, hosting, or communication software).

Legal authorities if required by law.

All service providers are contractually bound to keep your information secure.

7. Data Security

We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse.
However, no internet-based system is completely secure, so we cannot guarantee absolute security.

8. Your Rights

You have the right to:

Access or update your personal information.

Withdraw consent to communication at any time.

Request deletion of your personal data (unless required to retain for legal reasons).

You can make these requests by emailing [email protected].

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve user experience and analyze website traffic.
You can control cookies through your browser settings.

10. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites.

11. Policy Updates

We may update this Privacy Policy periodically. The updated version will always include a “Last Updated” date at the top.
Your continued use of our services after updates means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

📧 [email protected]
🌐 www.luzani.ai